Return & Refund Policy
Easy returns are accepted within 30 days for a refund if you're not happy with your purchase. The guidelines shown below can help you file a return request via your order page. Whatever you ask, we will try our best to comply. Contacting us via email ([email protected]) is the recommended method of initial communication.
Return & Exchange Conditions
- Must be returned in original packaging
- Items returned without authorization will not be accepted.
- Items must be returned within 30 days after you receive them.
- All items must be in the same condition that you received it, unassembled or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
- When returning or exchanging items, customers must use a shipping method providing tracking information.
Non-returnable items:
- On sale items are non-refundable.
- Customers are not reimbursed for any lost or damaged goods.
Exchanges
At the moment, orders cannot be exchanged online. You must purchase the replacement product separately and return the original product for a refund.
Order Cancellations
- We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
- Please submit a help ticket from Contact Us if you decide to cancel the order.
Policies
- To guarantee that your delivery is safely returned to us, it is advised that you utilize a traceable delivery method for all returns. Packages that are returned to us may be lost or damaged, but we are not liable for it.
- All purchases may be returned within 30 days of the last box of your order being delivered, with the exception of final sale/clearance item(s), free gifts, swimwear, underwear, panties, and accessories. Note: After making the return request online, you must email us a picture demonstrating the issue or defect.
- Package returns must be approved. Any return request that is not approved by customer support will not be fulfilled. Note: The address on the package you received is NOT where the item(s) must be returned. That will have an impact on how your return is processed because it is not our return address.
Costs
- Should the return arise from our errors (such as: defective products, issues with product quality), you will receive a complete reimbursement.
- The customer is responsible for paying the shipping costs if the return is the result of an issue with the buyer (such as not liking or wanting the item, ordering the incorrect product or size).
Refunds
We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.
In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.
General Return Process
- Step 1: Get in touch with our customer support representatives at [email protected] to address any queries you may have and to clarify the purpose of your return.
- Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
- Step 3: Return the items to the specified return address, making sure they are packed securely. Please make sure your belongings are securely wrapped and keep any necessary postage documentation.
If there is anything else that is unclear, please contact our customer service team for return instructions and return address.
Thank you again for your trust and support in us.
Sincerely,
| Email: | [email protected] |
| Company Name: | AL NAJAH INTERNATIONAL CO. LIMITED |
| Company Address: | Unit 1603,16th Floor, The L. Plaza 367-375 Queen's Road Central Sheung Wan HONG KONG(this is not a returning address) |
| Return Warehouse Address: | please contact our customer team for help |
